This Privacy Policy explains how Down South Systems collects, uses, and shares information when you visit our website, contact us, or use our services.
By using the website or providing information to us, you acknowledge the practices described in this Privacy Policy.
1. Who we are
Down South Systems (referred to as “Down South Systems,” “we,” “us,” or “our”) provides digital strategy, website design and development, connected customer systems, and related services for local businesses.
Address: TBD
Website: downsouthsystems.com
2. Information we collect
Information you provide
We may collect information you choose to provide when you contact us, request information, begin a project, or communicate with us. This may include:
- Your name, email address, phone number, and business contact details.
- Information about your business, project, goals, customers, and existing digital systems.
- Messages, files, feedback, and other materials you send to us.
- Billing and transaction details needed to administer a project. Payment card information may be handled directly by a third-party payment provider rather than stored by us.
Information collected automatically
When you use the website, our hosting and technology providers may automatically receive limited technical information such as your Internet Protocol address, browser type, device type, operating system, referring page, pages visited, and the date and time of your visit. We may use this information to operate, secure, and understand the performance of the website.
Cookies and similar technologies
The website and the third-party services it relies on may use cookies or similar technologies that are necessary to deliver content, maintain security, remember preferences, or understand site performance. You can control cookies through your browser settings, although blocking certain technologies may affect how parts of the website work.
3. How we use information
We may use information for the following purposes:
- To respond to inquiries and communicate with you.
- To evaluate, propose, provide, maintain, and improve our services.
- To manage projects, contracts, payments, and client relationships.
- To personalize and improve the website and our communications.
- To monitor performance, prevent misuse, maintain security, and troubleshoot problems.
- To comply with legal obligations, resolve disputes, and enforce our agreements.
- To send service-related or promotional communications when permitted by law and consistent with your choices.
Email, phone, and text communications
If you provide contact information, we may use it to respond to you or communicate about an inquiry, project, or service. You may opt out of promotional email by using the unsubscribe instructions in the message. You may opt out of promotional SMS messages by replying STOP. We may still send non-promotional communications that are necessary to administer an active relationship or respond to a request.
4. How we share information
We do not sell your personal information. We may disclose information in the following circumstances:
- Service providers. We may share information with vendors that support hosting, communications, scheduling, analytics, payments, security, project delivery, or other business operations. They receive information only as needed to perform services for us.
- Professional advisers. We may share information with legal, accounting, insurance, and other professional advisers when reasonably necessary.
- Business transfers. Information may be disclosed in connection with a merger, financing, acquisition, reorganization, or sale of all or part of our business or assets.
- Legal and safety reasons. We may disclose information when we reasonably believe it is required by law or necessary to protect the rights, property, or safety of Down South Systems, our clients, website visitors, or others.
- With your direction or consent. We may disclose information when you direct us to do so or otherwise consent.
5. Retention and security
We retain personal information for as long as reasonably necessary for the purposes described in this policy, including to provide services, maintain business records, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods may vary based on the nature of the information and our relationship with you.
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. No method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.
6. Your choices and rights
Depending on where you live, you may have rights regarding your personal information, which may include asking us to access, correct, or delete information, or to restrict or object to certain uses. You may also withdraw consent where our processing relies on consent.
To submit a request, email [email protected]. We may need to verify your identity before completing a request, and some information may be retained where permitted or required by law.
7. Children’s privacy
Our website and services are intended for businesses and are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, please contact us so we can take appropriate action.
8. Third-party links and services
The website may link to third-party websites or rely on third-party services. Their privacy practices are governed by their own policies, and we are not responsible for their content or privacy practices. We encourage you to review those policies before providing information.
9. Changes to this policy
We may update this Privacy Policy from time to time. The revised policy will be posted on this page with a new effective date. Your continued use of the website after an update is subject to the revised policy.
10. Contact us
Questions or requests about this Privacy Policy may be sent to:
Down South Systems
Address: TBD
Email: [email protected]